BuyerBrief
Contact
Need help with a report, payment, refund, privacy request, or product-quality issue? Send the minimum information needed to identify the report.
Support
During beta, the best support path is to reply using the contact information shown on your Stripe receipt, or use the feedback form shown at the end of a generated report.
If a mailbox has been configured for your launch domain, you can also use support@getbuyerbrief.com. Do not send full card numbers, passwords, or sensitive documents.
Include this for faster help
- The listing URL.
- The approximate purchase time.
- The email used at checkout, if you provided one.
- A short description of what went wrong or what looked inaccurate.
Refunds
For refund requests, include enough information to locate the Stripe payment or report request. Do not include full card numbers. Refunds are reviewed under the Refund Policy.
Professional advice
BuyerBrief can help identify questions to ask, but it cannot make transaction decisions for you. For inspections, legal terms, financing, insurance, title, environmental issues, or local code questions, contact the appropriate qualified professional.